Last updated 31 July 20261.1 The provider of the services offered under the “FanXplode” brand is:
Amin Pira
c/o IP-Management #9232
Ludwig-Erhard-Straße 18
20459 Hamburg
Germany
Email: support@fanxplode.com
– “FanXplode” –
1.2 These Terms and Conditions apply to all agreements between FanXplode and its customers concerning marketing, promotion, placement, reporting and related services.
1.3 The services are offered exclusively to business customers acting for purposes relating to their trade, business or independent profession. FanXplode does not contract with consumers.
1.4 By submitting an application or entering into an agreement, the customer confirms that it acts as a business, is at least 18 years old and has authority to enter into the agreement. FanXplode may request reasonable evidence.
1.5 Customer terms apply only if FanXplode has expressly accepted them in text form.
2.1 Packages, prices, reach figures, placements, examples and results shown on the website do not constitute a binding offer. They invite the customer to apply.
2.2 An online application is non-binding and does not create a payment obligation. FanXplode assesses capacity, suitability, legal compliance and available placements.
2.3 Following a successful review, FanXplode may send the customer a binding offer in text form that remains valid for seven calendar days. The offer states at least the specific services, package price, applicable taxes, total amount, campaign period, payment details, these Terms and the Cancellation and Refund Policy.
2.4 The customer accepts the offer by ensuring that the full stated amount reaches the specified bank account within the offer period. The agreement is formed when the full payment is received. FanXplode’s subsequent payment confirmation records receipt but is not an additional condition for formation.
2.5 If full payment is not received within the offer period, the offer expires unless FanXplode extends it in text form. Individually agreed terms prevail. German is the contract language; translations are for convenience and the German version controls in the event of conflict.
3.1 FanXplode plans and coordinates promotional campaigns for publicly accessible creator profiles. The individual service confirmation defines the specific scope.
3.2 Unless confirmed otherwise, the standard packages are:
Only the individual offer or service confirmation makes a specific number, type or combination of placements binding. No minimum number of placements is owed unless expressly confirmed. “Most Popular” is a marketing label for the Pro package only and does not add a service.
3.3 A “placement” is an agreed publication, delivery or integration of promotional material through a publisher, network, advertising inventory or comparable distribution channel selected by FanXplode. Multiple deliveries within one channel count as multiple placements only if clearly stated in the service confirmation.
3.4 Unless a characteristic is expressly confirmed as binding, FanXplode selects strategy, timing, publishers, networks, formats, target territories and operational implementation using reasonable professional judgment. FanXplode may use subcontractors and traffic partners.
3.5 FanXplode owes professional performance and the confirmed placements or an economically equivalent substitute, not a specific commercial outcome.
3.6 Unless expressly agreed, the services do not include creator-account access, account management, chatting, content management, explicit-content production, legal or tax advice, community management, permanent visibility or any fixed number of fans, subscribers, purchases or revenue.
4.1 The customer must timely provide accurate and usable information, including creator or brand name, profile URL, target territories, niche, keywords, approved social links, tracking links and required non-explicit advertising material.
4.2 FanXplode does not request nude or sexually explicit images or videos. The customer may provide only non-explicit promotional material required for the campaign. Unsolicited unlawful or manifestly prohibited content may be deleted immediately.
4.3 For the campaign’s duration and purpose, the customer grants FanXplode and its performance partners a non-exclusive licence, for the required territories, to reproduce, technically adapt, publish and distribute the provided names, logos, profile information, links and materials, including the right to sublicense them for campaign delivery. Material editorial changes require coordination unless technically or format-specifically necessary.
4.4 The customer warrants that it holds all necessary rights, consents and approvals, including copyright, trademark, personality and model rights.
5.1 The customer is responsible for its offer, creator profile, content and compliance with applicable laws, platform rules and industry requirements.
5.2 The customer warrants that it and every promoted creator are at least 18; it is authorised to commission the promotion; all information is accurate and current; the profile remains active and approved for promotion; all content was created consensually and lawfully; no minors, non-consensual material, exploitation, fraud, hate, unlawful goods or services or other illegal content is promoted; required advertising labels, age restrictions and platform rules are met; and FanXplode is promptly informed of suspensions, material changes or disputes.
5.3 Login credentials and passwords must not be provided. FanXplode will not request them.
5.4 Where the customer acts for a creator or submits that creator’s personal data, the customer must be authorised to do so and must make the current FanXplode Privacy Policy available to the creator before submission.
5.5 Performance periods are suspended while required information, approvals or usable material is missing. The customer bears additional work and non-cancellable third-party costs caused by late, inaccurate or prohibited submissions.
5.6 Following reasonable notice, FanXplode may suspend, reasonably adjust or terminate for cause if the customer fails to cooperate.
6.1 FanXplode launches the campaign within 48 business hours after the full payment has been administratively confirmed, all required usable campaign information and approvals are complete, and no legal, technical or compliance obstacle exists. Saturdays, Sundays and public holidays at FanXplode’s place of business do not count as business hours.
6.2 The period is extended for as long as launch is prevented by missing or unusable customer information, outstanding approvals, customer-requested changes, technical disruptions outside FanXplode’s control or force majeure. Any other requested launch date is binding only if confirmed by FanXplode.
6.3 The campaign period starts with the first confirmed placement or the launch date notified by FanXplode. Customer- or account-caused interruptions generally count toward the period unless FanXplode grants an extension.
6.4 For technical incidents, moderation decisions, suspensions, outages or changes affecting platforms, publishers or networks, FanXplode may reasonably reschedule, extend or provide an economically equivalent substitute. Mandatory rights in the event of final impossibility remain unaffected.
7.1 Prices are net and exclusive of legally due VAT or similar taxes. The tax rules and amounts shown in the payment request at that time apply.
7.2 The customer must provide accurate billing, business, establishment and VAT details before contracting. A VAT ID is considered only if submitted and successfully verified before the agreement is formed. A later VAT ID does not automatically entitle the customer to a correction or refund.
7.3 Payment is in euros by bank transfer only and is due in full in advance. The customer bears all bank, intermediary-bank and currency-conversion charges; FanXplode must receive the full invoice amount.
7.4 If full payment is not received within seven calendar days of the payment request, the request and reserved capacity may expire without further notice.
7.5 Future prices may change. Fully paid and confirmed campaigns are unaffected.
7.6 The customer may set off only undisputed or finally adjudicated claims and may exercise retention rights only for claims arising from the same agreement.
8.1 Impressions, reach, click-through rate, cost per click, geographic distribution and similar metrics generally derive from provider reports and measurement methods. Differences between systems, modelling, bot or fraud filters and later corrections may occur.
8.2 Past campaigns, testimonials, case studies, dashboard images and sample reports are individual examples and do not guarantee or predict customer results.
8.3 FanXplode does not guarantee any number of profile visits, clicks, fans, paid subscribers, conversions, renewals, revenue, profit, search ranking or continued visibility. If a metric is expressly guaranteed, only the defined measurement source and calculation apply.
8.4 The customer remains responsible for the commercial decision whether the service suits its offer.
9.1 If a placement must change due to availability, safety, law, platform requirements or circumstances outside FanXplode’s reasonable control, FanXplode may offer an economically equivalent placement, extension or alternative distribution.
9.2 Equivalence is assessed in particular by format, expected visibility, audience relevance, duration and customary market value. An identical source or metric is not owed unless expressly agreed.
9.3 Traffic-source or partner names are disclosed only if promised in the service confirmation or shown in the final report. Trade secrets and legitimate partner relationships remain protected.
10.1 The B2B Cancellation and Refund Policy published on the website also applies. These Terms prevail in case of conflict.
10.2 Before payment, an application may be withdrawn at any time.
10.3 After payment but before preparation begins, FanXplode refunds the amount paid less evidenced non-refundable third-party costs.
10.4 After preparation begins but before launch, only the unearned and uncommitted part is refundable. FanXplode may deduct the reasonable value of completed work and committed or non-cancellable third-party costs.
10.5 After launch there is no ordinary cancellation or refund right. If FanXplode definitively cannot deliver a material outstanding part, FanXplode first has a reasonable opportunity to provide a substitute or extension. If that is impossible or unreasonable, the amount attributable to the undelivered material part is refunded pro rata.
10.6 No refund is due to the extent non-performance results from customer-caused circumstances, including inaccurate information, missing approvals, profile deactivation, account suspension, infringement or platform-rule violations.
11.1 Either party may terminate for cause. FanXplode has cause in particular where there are reasonable indications of illegal, non-consensual or underage content, infringement, fraud, sanctions violations or material reputational or security risks.
11.2 Where reasonable, the customer receives an opportunity to cure. FanXplode may suspend immediately for urgent legal, safety or child-protection risks.
11.3 Where the customer is responsible for termination, completed services and non-cancellable third-party costs remain payable, with saved expenses credited as legally required.
12.1 The agreed report is delivered after completion in the confirmed format, for example PDF, image report, download link or a later customer portal. Website images do not promise a specific design or feature set.
12.2 Reports may rely on third-party, provisional, modelled or aggregated data. FanXplode performs reasonable checks but does not independently audit third-party measurement systems.
12.3 The customer may use its report internally and in truthful business communications. FanXplode trademarks, layouts, templates and software remain protected and may not be resold as the customer’s product or technically copied.
Each party must keep the other party’s non-public commercial, technical and strategic information confidential and use it only for the agreement. This does not apply to information demonstrably public, lawfully received, independently developed or mandatorily disclosed.
14.1 FanXplode has unlimited liability for intent, gross negligence, culpable injury to life, body or health, mandatory product liability and an expressly assumed guarantee.
14.2 For ordinary negligence, FanXplode is liable only for breach of an essential contractual duty whose performance enables proper execution and on which the customer ordinarily relies. Liability is then limited to the foreseeable loss typical for this agreement at the time of contracting.
14.3 Liability for other ordinary negligence is excluded. These limits also benefit FanXplode’s employees, representatives and agents.
14.4 FanXplode is not liable for independent decisions, suspensions, algorithm changes, outages or measurement errors of platforms or third parties unless culpably caused by FanXplode. Clauses
14.1 and 14.2 remain unaffected.
The customer indemnifies FanXplode against justified third-party claims arising from customer-provided material, profiles, information or instructions where caused by the customer’s culpable breach of law or third-party rights, including reasonable necessary defence costs. FanXplode will promptly notify the customer, reasonably allow it to conduct the defence, and will not agree a material admission or settlement without consent unless immediate action is necessary to mitigate loss.
FanXplode processes personal data under its current Privacy Policy. If the customer voluntarily uses WhatsApp, Telegram or another messenger, the provider processes data under its own terms; email is available as an alternative. Contract notices and reports may be sent to the last business email or agreed channel.
FanXplode does not perform services that would violate applicable sanctions, export controls, child-protection, advertising or other mandatory laws. The customer is responsible for legality in its target markets. FanXplode may exclude or change territories where legal or factual risks arise.
18.1 Changes to individual agreements should be made in text form. Individually negotiated terms remain paramount regardless of this clause.
18.2 FanXplode may use subcontractors. A transfer of the entire agreement must respect the customer’s legitimate interests.
18.3 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
18.4 If the customer is a merchant, public-law entity or special public-law fund, or has no general place of jurisdiction in Germany, Cologne, Germany, is the exclusive venue to the extent legally permitted. FanXplode may also sue at the customer’s general venue.
18.5 If a provision is invalid, the remainder remains effective and statutory law applies in place of the invalid provision and to any gap.
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